FAQ...

• Database
• Domain Registration - DNS
• Email
• Website Design
• Website Hosting

Database

• Question : What type of database Serving Web Solution offer?

• Answer : We do offer both Microsoft technology and Opensource technology that is why you will get both Ms SQL and MySQL.

• Question : How could I administrate my DB?

• Answer : Administration of SQL databases can be done in any number of ways. The easiest of these, however, is to use dedicated administration software. To administer MySQL databases we recommend using MySQL Administrator and MySQL Query Browser. For more information on these, please see
  www.mysql.com/products/tools/administrator/
  www.mysql.com/products/tools/query-browser/
  For MS-SQL, we recommend using Microsoft SQL Server Management Studio Express. See www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796
  Note that when connecting remotely to a MS SQL database, you should use port 1501

Domain Registration - DNS

• Question : What is Domain Name?
• Answer : It is the name used on the Internet system, like an actual company name in real work.

• Question : What kind of domain should I choose for my company?
• Answer : There are two types - generic for global and country code for country specified domain
   
• Question : What is TLD mean?
• Answer : It is Top Level Domain, for general or global use. There many type of TLD [.com, .net, .org, .ws, .info, .edu ...more]

• Question : What is the price of TLD?
• Answer : It is $....00 per year.

• Question : What document requires for registering my domain?

• Answer : ..

• Question : What is .kh domain?

• Answer : It is Cambodia Country Code Domain [CCD]. This will refer your company as one among other in Cambodia.

• Question : How could I get .kh domain for my website and email?

• Answer : You will have register it with Ministry of Post and TeleCommunication [MPTC].

• Question : Does IDS Web provide .kh domain registration?

• Answer : Yes, we do help registering .kh domain for you at the same cost charged by MPTC.

• Question : What document needed for .kh domain registration?

• Answer : You need to provide a certified copy of company licensed or your organization official letter provided by Ministry of Commerce or Ministry of Foreign Affair or Ministry of Interior ...make a copy of it and be certified at City Municipal or your local authority.

• Question : Will I get full admin of my domain?

• Answer : Sure, you will be given user account to fully administrate your domain to change contact, to transfer out, to change the name server and other domain management related functions.

• Question : How long does it take to transfer my domain in or out with IDS Web Solution?

• Answer : It is normally take up to one week base on the release steps required by current registrar.

• Question : Is your domain registration process going LIVE?

• Answer : Yes, it is real time processing that you could register by your own and pay via PayPal or just contact our staff for direct cash payment.

• Question : Where could I manage my domain?

• Answer : To manage your domain please log in your provided account via [shop.idscamcodia.com]

• Question : Is it possible to manage my [.kh] domain with your DNS?

• Answer : Yes, you could do by setting the name server when you registere you kh domain at MPTC to [dn1.idscambodia.com, dn2.idscambodia.com, dn3.idscambodia.com and dn4.idscambodia.com] Then you will be able to point your domain to anywhere you want without paying extra money to MPTC.

• Question : Is it free to change .kh name server?

• Answer : No, it is charged by MPTC at cost of $10/each time.

• Question : Is there any way to eliminate the name server charging fee by MPTC?

• Answer : Yes, registering our DNS service at only $2/year.

• Question : Will SWS lock our domain?

• Answer : No, we do not lock our clients or domains as we are an unbidable registrar in CAMBODIA wit price and control panel. But we do lock any clients who fail to comply with our policy mostly dealing with financial problems.

Email

• Question : What type of email I will get from my hosting account?

• Answer : You will be provided with POP3, IMAP and WebMail.

• Question : How could I configure my email client?

• Answer : You could simple using mail client like MS Outlook or Outlook Express to send and receive mail. Make sure to set POP3 and SMPT mail server as [mail.yourdomain.com] and select [my out going mail server requires login] in advance setting tab.

• Question : What is webmail?

• Answer : It is a web based mail service that allow you to send and receive mail from anywhere on earth with Internet access.

• Question : Where could I access my webmail?

• Answer : Web mail normail locate at [mail.yourdomain.com], just type that address in Internet Browser.

• Outlook or Outlook Express?

• Answer : Because whenever you run those mail clients software, all incoming mail will be download to store inside your local PC.

• Question : What is IMAP mail?

• Answer : It is Internet Mail Access Protocol, this mail system is flexible and mostly stored on the server unless you actually delete it.;

Website Design

• Question : What kind of website will you design for us?

• Answer : It is based on your requirement to be Static [manual update on each file] or Dynamic [flexible and updatable with some database system.

• Question : How will Serving Web Solution charge the designed pages?

• Answer : We will charge based on the type of the website which is mostly Dynamic at more cost.

• Question : What price for simple company website design?

• Answer : We at this moment provide a special company website pack at final price $250 included with one year fee domain, hosting and email service.

• Question : What is that $250 website package?

• Answer : It is a complete up to 10 pages design plus a free domain registration [.kh not included], a $50/year hosting plan and email service for your company.

• Question : What is the cost from second year?

• Answer : It will be only $50/year for hosting and email services.

• Question : What do you need from us when do the website design?

• Answer : You will have to provide us the Logo, Company profile, History, Structure, Staffs, Product-Services, Contact information in soft copy. So that we could published them into web contents.

• Question : How if I have no soft copy?

• Answer : There will be some extra charge over that task to digitize your manual staff into digital version.

• Question : How long does it take for simple website design?

• Answer : It is mostly done within two weeks and up to one month.

• Question : What is the payment process for website design contract?

• Answer : After accept the quotation, a contract must be signed with %50 deposit fee and the rest need to be paid by the end of the project.

• Question : Will my company able to immediately use the email system after signed the contract?

• Answer : Yes, you will as our company will immediately activate your domain and hosting for your to start using email service.

• Question : How about DYNAMIC website?

• Answer : It will be done using PHP-MySQL or ASP.Net-MSSQL based on the discussion between us and your side.

• Question : Which one of the languages and database system should my company use?

• Answer : It is a big question but let we give you some clue that PHP-MySQL is a low price hosting and opensource too while ASP.Net-MSSQL is commercial and high hosting cost needed. But there are many third party commercial functions written in ASP.Net than PHP.

Website Hosting

• Question : What is website hosting?

• Answer : It is service that make your web files available to be viewed by the rest of the Internet Users. It is hosted on a 24/7 online server connected to the Internet.

• Question : What is the requirement for website hosting?

• Answer : To have a website hosted, you will need to register a doman name and contract with us to host you website under your registered domain name.

• Question : What is Linux or Window hosting server?

• Answer :

• Question : Which one among Linux and Window should I choose for my website?

• Answer :

• Question : What platform support ASP and .Net?

• Answer :

• Question : Is it possible to run PHP and MySQL on Window Hosting?

• Answer :

• Question : What will I get when I host with your company?

• Answer : You will get a full information of CPanel or HELM for administrating your purchased hosting package.

• Question : Where could I start admin my account?

• Answer : It is provided via www.yourcompany.com /cpanel for Linux or via cp.yourcompany.com for Window.

• Question : How long does it take to have my account ready?

• Answer : It is up to 24H after you purchased the package, except .kh domain hosting might take longer because of domain caching.

• Question : What is that CPanel or HELM?

• Answer : It is a pre-built administration function that allow hosting owner to control their remote hosting service like creating email, modify or remove, configure FTP account, web file management, ...and more.

• Question : I am not an IT person, how could I manage my account?

• Answer : You will have to own your webmaster or IT person to manage your account in case that your website will be frequently updated only.

• Question : My website will not be much updated, will your company support if I request for some update task on my website?

• Answer : Yes, we do with a very low service charge.

• Question : Where should I store all my website files?

• Answer : All file shall be uploaded into folder [wwwroot] or [www] or [public_html].

• Question : Is it possible to create subfolder inside of that wwwroot or www folder?

• Answer : Yes, you could do unlimited creation of subfolders inside of that.

• Question : What is the default file?

• Answer : It is based on your hosting platform. If it is Window, the default file is default.htm, default.html, default.asp ....but if it is Linux, the default file will be named as index.htm, index.html, index.php ....

• Question : Where could I check my webmail?

• Answer : You could access the webmail via [www.yourdomain.com/webmail]. All hosting account will be added with subfolder [webmail] to allow webmail access from the Internet.

• Question : How could I config outlook or other mail software to get my email?

• Answer : You could use some kind of POP mail client software to retreive email. The email server for POP3 and SMTP are the same [mail.yourdomain.com].